St. Mary’s Primary Care Practices Earn National Recognition For Patient-Centered Care


The National Committee for Quality Assurance (NCQA) announced that all 10 Primary Care practices at St. Mary’s Regional Medical Center have received recognition from the Patients-Centered Medical Home 2011 (PCMH 2011) program for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term participative relationships.

The patient-centered medical home is a model of care emphasizing care coordination and communication to transform primary care into “what patients want it to be.” Research shows that medical homes can lead to higher quality and lower costs, and improve patients’ and providers’ reported experiences of care. The PCMH identifies practices that promote partnerships between individual patients and their persona clinicians, instead of treating patient care as the sum of several episodic office visits. Each patient’s care is tended to by clinician-led care teams, who provide for all the patient’s health care needs and coordinate treatments across the health care system. Medical home clinicians demonstrate the benchmarks of patient-centered care, including open scheduling, expanded hours and appropriate use of proven health information systems.

“We are proud that practices within the St. Mary’s Provider Network have been recognized with this prestigious NCQA status since 2011.” said Doug Miller, Director of Operations for St. Mary’s Provider Network. “It demonstrates the commitment on the part of our providers and staff to deliver the highest level of care to our patients and creating long-lasting healthcare partnerships with them.”

“The patient-centered medical home raises the bar in defining high-quality care by emphasizing access, health information technology, and partnership between clinicians and patients, said NCQA President Margaret E. Kane. “PCMH recognition shows that St. Mary’s primary care practices have the tools, systems and resources to provide their patients with the right care at the right time.”

To receive recognition, which is valid every three years, the practices demonstrated the ability to meet the programs key elements embodying characteristics of the medical home. The standards are aligned with the joint principles of the Patient-

Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

St. Mary’s primary care practices met key program components in the following areas:
· Written standards for patient access and continuity of care
· Use of patient feedback materials
· Appropriate use of charting tools to track patients and organize clinical information
· Responsive care management techniques with an emphasis on preventive care for individual patients and for the entire patient population
· Adaptation to patients cultural and linguistic needs
· Use of information technology for prescription, test, and referral tracking and coordination with other health care providers
· Use of evidence-based guidelines to treat chronic conditions
· Measurement and reporting of clinical and service performance

To make an appointment with a St. Mary’s provider recognized by the NCQA, please call the Physician Referral Line at 777-8899 or visit www.stmarysmaine.com.

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredit and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers, and researchers.

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